Terms of Use

Glover & Co. LLC ("we," "us," "Glover & Co.") is a Connecticut HR advisory practice at gloverco.ai. These terms cover the website, the free tools and downloads, the paid guides and kits, the Full Service membership, working sessions with Erin, and the Concierge app for iPhone (the "app"). By using any of them, you agree to these terms. If you are using them for a business, you are agreeing on that business's behalf.

Our Privacy Policy explains what we collect and why. It is part of these terms.

Everything Glover & Co. provides is HR guidance from a certified practitioner (SHRM-SCP). It is educational, and it is not legal advice. We are not a law firm, Erin is not an attorney, and nothing here creates an attorney-client relationship. Laws change and every situation is different, so if you would like a legal opinion, please seek counsel. Where a tool or a feed card states a law, it carries a source link and a review date so you can check it yourself. Educational, not legal advice. Seek counsel if you would like a legal opinion.

You make the decisions about your business and your people. Our tools, templates and answers are a starting point you adapt, review and approve before you use them.

Erin Chat, inside the app, is an AI assistant built on Erin's methods and voice. It is not Erin typing, and it never claims to be. Its answers are generated by a model run by Anthropic and can be wrong, so treat them as a first draft from a well-briefed colleague and check anything that matters. Before your first message you agree that your messages are processed by Anthropic's Claude, and that a small sample of conversations, with names and contact details removed, is reviewed each week by Erin and a compliance reviewer so wrong answers get caught. Questions to Erin herself are a separate feature, visibly labeled, and she answers those personally.

Please use job roles rather than employees' full names in the chat and in questions to Erin, and never share an employee's health, leave, injury, discipline or pay details about a named person.

• You can use the free parts of the app without an account. An account is needed for a plan, questions to Erin, the calendar feed and Full Service linking.
• You are responsible for keeping your sign-in to yourself and for what happens under your account. Tell us at erin@gloverco.ai if you think it has been used without your permission.
• You must be 18 or older and using the services for a business.
• You can delete your account inside the app (Account, Delete my account) or by emailing us. Deletion is not cancellation: a subscription bought through Apple is cancelled in your Apple ID settings, and a Full Service membership is cancelled from your account page on gloverco.ai.

Owner Plus (in the app). Owner Plus is an auto-renewing subscription bought through Apple, at $29 a month or $290 a year, with the first 14 days free for new subscribers. Payment is charged to your Apple ID at the confirmation of purchase, and the subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period. You manage and cancel it on your iPhone in Settings: tap your name, then Subscriptions. To avoid the next charge, cancel at least 24 hours before the free trial or the current period ends. Refunds for App Store purchases are handled by Apple under Apple's terms, at reportaproblem.apple.com.

Full Service (on gloverco.ai). Full Service is the Concierge's monthly or annual membership billed through our payment processor on the website. It renews automatically until you cancel from your account page. A cancelled plan runs to the end of the period you have paid for, monthly or annual, and is not refunded for the remainder. Full Service members may use the app's Owner Plus features by signing in with the same email.

Sessions. Working sessions with Erin are sold per session at the price shown when you book. A session can be rescheduled with 24 hours' notice. A missed session without notice is not refunded.

Guides, kits and skill files. Digital downloads are delivered on purchase and are not refundable once delivered, except where the law requires otherwise or the file is defective, in which case email us and we will put it right.

Prices are in U.S. dollars and can change. A change to a subscription price takes effect at your next renewal, and Apple or we will tell you before it does.

• Guides, kits, templates and Erin's skill files are licensed to you and your business for your own internal use. You may edit them for your own workplace and give the results to your own employees.
• You may not resell, share, publish or redistribute them, upload them to a public site or a shared AI workspace outside your business, or use them to build a competing product or service.
• Erin's skill files, the chat's instructions and the text behind the tools are Glover & Co.'s intellectual property. Trying to extract the app's instructions is a breach of these terms.
• The Glover & Co. name, the wordmark, Erin's illustrations and the Grand Hotel artwork are ours. Please do not use them without asking.

What you type stays yours. In the app, employee names, incident notes, signed documents, reviews, growth plans and pay figures are stored on your phone and are not sent to our servers. We see role codes, dates and document types so the feed and reminders work. You are responsible for the documents you create and deliver, for keeping your own copies, and for handling your employees' information in line with the laws that apply to you. The app is not a system of record for employee data, and there is no cloud backup of documents in this version.

Suggestions you send through Bright Ideas may be shown to other owners, without your name, and we may build on them without owing you anything for the idea.

Please do not use the services to break the law, to harass or discriminate against anyone, to send us someone else's private information you have no right to share, to interfere with the services or other people's use of them, or to copy the services by automated means. We can suspend or close an account that does.

We add rooms, tools and states over time and sometimes retire or change them. We try to keep the services available, but they can be down for maintenance or reasons outside our control, and we do not promise they will always be available or error free. If we end a paid service, we will refund the unused part of any prepaid period. You can stop using the services at any time.

The services are provided as they are and as available, without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent the law allows, Glover & Co. and Erin Glover are not liable for indirect, incidental, special or consequential damages, or for lost profits, arising from your use of the services, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Some states do not allow some of these limits, so some may not apply to you.

You agree to hold us harmless from claims by your employees or third parties that arise from how you used a document, a tool or an answer.

The app is distributed through Apple's App Store. These terms are between you and Glover & Co. LLC, not Apple, and Apple is not responsible for the app or its content. Your license to the app is non-transferable and covers Apple-branded devices you own or control, under the Usage Rules in Apple's Media Services Terms and Conditions, except where Family Sharing or volume purchasing allows more. Glover & Co., not Apple, is responsible for maintenance and support, for any product warranty, and for any claim by you or a third party about the app or your use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and consumer protection or privacy claims. If the app fails to meet a warranty, you may tell Apple and Apple will refund the price you paid for it; Apple has no other warranty obligation. Glover & Co. is responsible for investigating, defending and resolving any claim that the app infringes someone's intellectual property. You confirm that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as supporting terrorism, and that you are not on any U.S. government list of prohibited or restricted parties. When you use the app you must also follow any third-party terms that apply to you, such as your wireless carrier's data plan. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you once you accept them. Questions, complaints and claims about the app go to Glover & Co. LLC, 268 Post Rd Ste 200 #180936, Fairfield, CT 06824, erin@gloverco.ai.

These terms are governed by the laws of the State of Connecticut, without regard to its conflict of law rules. If we have a disagreement, please write to us first and we will try to sort it out. Any dispute that cannot be resolved that way will be brought in the state or federal courts located in Connecticut, and you consent to their jurisdiction.

If these terms change in a meaningful way, we will update the date at the top of this page and, for a change that affects a paid plan, tell you by email or in the app before it takes effect. Using the services after a change means you accept it.

Questions about these terms: erin@gloverco.ai. Email reaches me fastest, but if you would rather write:

Glover & Co. LLC
268 Post Rd Ste 200 #180936
Fairfield, CT 06824