I'm Erin Glover. I spent thirteen years inside HR departments watching good businesses strain against structure they'd outgrown — and I started this practice to get to them earlier.
I've built HR inside a manufacturer, a lender growing fast enough to be acquired, and a Fortune 500 insurer. Different industries, different sizes, different decades of history — and underneath, the same thing kept surfacing. The structure had stopped matching the business, and nobody had noticed until it started costing people.
That's the work I do now, on purpose and from the outside, before it gets expensive.
Plant floors, shift work, and long-tenured teams. Where I learned that a policy nobody can follow at 6 a.m. on a Tuesday isn't a policy — it's a liability with nice formatting.
High growth, then an acquisition. I watched what happens to roles, reporting lines, and morale when two structures are pushed together quickly. Most of what I know about integration, I learned here.
Scale, rigor, and the discipline of doing things defensibly. It's where I sharpened the diagnostic habit — asking what's actually causing this before anyone redraws a single box.
Born in Waterbury. Moved to Simsbury in 1994, to a house my parents still live in. UConn, class of 2013 — my dad got there first, class of 1980, and wore the tie to prove it.
Then Charlotte, for eight years. That's where I met Andrew, who is from Georgia and had opinions about Connecticut before he'd ever set foot in it. We moved back in 2022. He's since been to Pepe's, developed an appreciation for a New England fall, and the rest is history.
The leaving matters as much as the coming back. I know what this state looks like from outside it, and I chose it anyway. When I say I want to work with Connecticut businesses, it isn't because they're the ones nearby. It's because they're the ones I came home for.
My first job was the TJ Maxx in Granby. Later there was LOFT, and years of serving — Friendly's in Avon, Outback, a restaurant on campus at UConn.
So I've been the person the schedule happened to. I've been coached by someone who was handed a management job with no preparation and no support, and who was doing their honest best with none of the tools. That wasn't their failure. Nobody had built anything underneath them.
That's the thesis of this whole practice, and I learned it from the receiving end. Most people problems in a small business aren't people problems. They're structure problems wearing a person's face.
It's also why the Concierge exists at $149 a month. Not every business that needs real HR can fund a project, and I wasn't willing to build a practice that only shows up for the ones that can.
The owner of a fifteen-person shop deserves the same quality of thinking as a company with a people team.
Four cats, all rescues. Three came through CT Cat Connection in Windsor — a no-kill shelter run entirely by volunteers, placing something like four hundred cats a year. If you're looking for a cat, start there. I'll happily talk your ear off about it. The fourth is Phoebe, who I adopted down in North Carolina and who made the drive north with us.
Andrew and I spend most weekends somewhere small and local. A brewery in New Britain, an inn in Litchfield, dinner somewhere with a tin ceiling. I am a serious and slightly unreasonable person about pizza. These are the businesses I'm talking about when I talk about Connecticut businesses — I'm in them constantly.
If any of that sounds like someone you'd want in your corner, let's talk.
No pitch and no pressure — just a real conversation about what you're dealing with. I'd rather ask you questions than assume I already know the answer.
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